Privacy Policy
Last updated: September 9, 2026
Timeless Gift (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our online store.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or make a purchase, we may collect information that you provide directly to us, including:
• Name
• Billing and shipping address
• Email address
• Phone number, when provided
• Order and purchase information
• Information you provide when contacting customer support
• Personalization or other information you submit in connection with an order
Payment information is processed through Shopify and applicable payment providers. We do not directly store complete credit or debit card information.
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system, pages viewed, referring website, and information about how you interact with our store.
2. How We Use Your Information
We may use your personal information to:
• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations, shipping updates, and other transactional communications
• Provide customer service and respond to inquiries
• Process returns, refunds, replacements, or cancellations
• Detect and prevent fraud, abuse, and security incidents
• Maintain and improve our website, products, and services
• Comply with applicable legal and regulatory requirements
• Send marketing communications when you have consented to receive them or where otherwise permitted by law
3. Shopify and Service Providers
Our online store is hosted through Shopify. Shopify provides the ecommerce platform that enables us to sell our products and services to you.
We may share personal information with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, customer service providers, and other technology providers.
These providers may process information as necessary to perform services on our behalf or in accordance with their own privacy practices.
4. Payments
Payments made through our store are processed by Shopify and/or third-party payment providers available at checkout.
We do not directly receive or store your complete payment card details. Payment providers may collect and process your payment information in accordance with their own privacy policies and security requirements.
5. Shipping and Order Fulfillment
To fulfill and deliver your order, we may share necessary information such as your name, shipping address, phone number, and relevant order details with shipping carriers, fulfillment partners, and other service providers involved in delivering your purchase.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, prevent fraud, and support analytics or advertising.
Depending on your location and applicable law, you may have options to manage certain cookies or privacy preferences through your browser or the privacy controls available on our website.
7. Marketing Communications
If you sign up for our newsletter or otherwise consent to receive marketing communications, we may send you information about products, promotions, special offers, and updates from Timeless Gift.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Please note that even if you unsubscribe from marketing communications, we may still send transactional messages related to your orders, payments, shipping, returns, or customer service requests.
8. How We Share Personal Information
We do not sell your personal information for money.
We may disclose personal information when reasonably necessary to operate our business, provide our services, fulfill orders, comply with legal obligations, protect our rights or customers, or complete a business transaction.
Depending on applicable privacy laws, certain advertising or analytics activities may be considered “selling,” “sharing,” or “targeted advertising” even when no money is exchanged. Where required, we provide applicable privacy choices.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information. These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain uses of personal information, where applicable
Some rights may be subject to exceptions or verification requirements under applicable law.
You may use the privacy options provided on our website, where available, or contact us to submit a privacy request.
12. Children’s Privacy
Our products and website are intended for general audiences and are not directed to children for the purpose of collecting personal information.
We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, please contact us.
13. International Visitors
Our service providers may process or store personal information in countries other than the country where you live. Data protection laws in those countries may differ from those in your jurisdiction.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, legal requirements, or other operational reasons.
When we update this policy, we may revise the “Last updated” date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us through our Contact Us page.